Employment Opportunities

Open Positions


To apply to an open position please send cover letter, resume, and salary range to resume@tfsnc.org with the position title as the subject line. No phone calls please.

THERAPIST (Resume Deadline: June 30, 2017)

  • Position Summary

    Triangle Family Services has an exceptional opportunity for a therapist to join our Individual and Family Counseling Division.  Full-time and part-time scheduling options are available, and professional training and development opportunities are provided and supported.

  • General Statement of Duties

    • Maintain client caseload of ~22 direct billable hours per week, composed of psychosexual risk evaluations, individual and family counseling sessions (including sexual abuse victims and offenders), and mental health and substance abuse assessments for clients accessing other agency services.
    • Provide diagnostic and psychotherapeutic services primarily to child/adolescent clients and families including diagnostic evaluation, treatment planning, individual and family therapy, case management and collateral contacts as appropriate.
    • Coordinate services and client care with juvenile justice system, child welfare system, courts, school system and other providers working with the client and his/her family.
    • Maintain written documentation of all services provided in accordance with agency standards and procedures.
  • Desired Experience, Education, Skills, and Knowledge

    • Master’s Degree in Social Work or an allied mental health field and licensed to practice in North Carolina (LCSW and LCAS preferred).  Associate licensed candidates also considered.
    • Thorough knowledge of mental health/illness, diagnosis using current DSM, and individual and group modalities.
    • Thorough knowledge of substances, addiction and recovery as well as appropriate screening tools and interventions.
    • Thorough knowledge of the code of ethics of professional degree and licensing board, as well as the cultural and socioeconomic characteristics of persons served.
    • Excellent writing skills.
    • Experience working with one or more of the following preferred:  families impacted by child sexual abuse; Trauma Focused Cognitive Behavioral Therapy; evaluation and treatment of juvenile sexual offenders; conducting substance abuse assessments and first line treatment.

CUSTOMER SERVICE REPRESENTATIVE

  • Position Summary

    Reporting to the Operations Administrator, the Customer Service Representative serves as the initial point of contact for agency clients and other guests.  This position performs a range of critical functions that contribute to quality and compassionate service delivery.

  • General Statement of Duties

    • Answer phone, appropriately triage calls, and provide information about the agency and our services
    • Greet and check in clients, provide and/or collect necessary documents, information and payments; schedule client appointments
    • Enter and maintain data about all front desk transactions
    • Enter and balance all front desk transactions
    • Maintain professional and welcoming atmosphere at reception and in the waiting room
    • Maintain agency staff and meeting calendars
    • Ensure compliance with agency policies and procedures
    • Perform administrative support tasks as necessary, such as copying, scanning, filing, etc.
    • Other duties as assigned
  • Desired Experience, Education, Skills, and Knowledge

    • Bilingual (English-Spanish) fluency
    • Two or more years of experience in a professional office environment
    • Familiarity with Microsoft Office programs and general comfort with a variety of office equipment and computer applications
    • Strong interpersonal and customer services skills
    • Attention to detail and accuracy of records
    • Excellent organizational and time management skills; ability to prioritize and multi-task
    • Comfort working with a diverse group of staff and clients

HOUSING CASE MANAGER

  • Position Summary

    Provide case management to clients who are in need of logistical and financial assistance in order to prevent homelessness (prevention) or to obtain housing (rapid rehousing).

  • General Statement of Duties

    • Conduct outreach, intake and assessment for clients in need of housing assistance
    • Carry a full caseload of individuals/families and establish/monitor action plans incorporating housing goals and establishing a support network
    • Provide and document ongoing case management services provided through office visits, telephone contact and home visits
    • Serve as client liaison and advocate with landlords and property management companies; conduct resident inspections
    • Provide education, living skills training and coordination of support services as needed
  • Desired Experience, Education, Skills, and Knowledge

    • Bachelor’s degree in social work or allied human services field; MSW preferred
    • 2+ years’ experience in intensive case management or related work
    • 2+ years’ experience in emergency housing services or related work
    • Strong time management skills with ability to balance multiple priorities simultaneously
    • Demonstrate ability to work with a diverse client base and to balance a challenging caseload; experience working with clients with physical disabilities, mental health issues or substance abuse issues preferred

CO-FACILITATORS (PART-TIME)

  • Position Summary

    Triangle Family Services seeks a part-time, male, bilingual (English-Spanish) team member to work in our court-mandated batterer intervention and anger management programs.  Group facilitators work with participants to help them recognize, take responsibility for and end their abusive and controlling behaviors.

  • General Statement of Duties

    •  Conduct psycho-educational group sessions based on standardized curriculum.
    • Complete and submit group activity reports in a timely manner and in accordance with agency procedures.
    • Maintain accurate financial and case records for group participants; coordinate with full-time case manager(s) or program manager as necessary.
  • Desired Experience, Education, Skills, and Knowledge

    Successful team members are assertive, consistent and comfortable enforcing rules and managing conflict; are empathetic and supportive yet no-nonsense. Ideal candidates will have:

    • At least one year of experience or training in the domestic violence field
    • Experience facilitating group meetings or trainings
    • Excellent communication skills
    • Appreciation for diversity
    • Computer literacy (word-processing and database use)

     

     

VOLUNTEER OPPORTUNTIES

  • Administrative

    Triangle Family Services has a rewarding opportunity for an administrative volunteer to support a variety of operational and programmatic activities through the performance of a range of clerical duties such as filing, copying, faxing, scanning and mailing.  May include additional tasks such as data entry, online research and event-related logistics.

    The ideal candidate will enjoy a variety of routine tasks; have the ability to multi-task and/or transition easily between tasks; be able to work independently yet interact professionally with a diverse group of staff.

     

  • Data Tracking

    Triangle Family Services has a rewarding opportunity for a data tracking volunteer to conduct follow-up activities with program staff and clients in order to capture and document the impact of our services in the community.

    The ideal candidate will be able to use various computer programs to pull or enter data; be comfortable making cold calls to collect information; have the ability to work independently yet interact professionally with a diverse group of staff and clients.

  • Schedules

    Flexible:  The ideal arrangement will include 2-4 hours 3-5 days per week and a commitment of at least six months.

Since 1937 Triangle Family Services (TFS) has served as the place to turn for innovative solutions for families facing crisis. TFS accomplishes its mission of, “Building a Stronger Community by Strengthening the Family”, through its three core program areas: Family Safety, Financial Stability and Mental Health. TFS has been a part of the Triangle community of North Carolina for 80 years providing data-driven effective programs directly serving more than 5,000 families and providing critical resources and referrals to an additional 7,000.