Employment Opportunities

Open Positions


To apply to an open position please send cover letter, resume, and salary range to resume@tfsnc.org with the position title as the subject line. No phone calls please.

CUSTOMER SERVICE REPRESENTATIVE (May 12th Application Deadline)

  • Position Summary

    Reporting to the Operations Administrator, the Customer Service Representative serves as the initial point of contact for agency clients and other guests.  This position performs a range of critical functions that contribute to quality and compassionate service delivery.

  • General Statement of Duties

    • Answer phone, appropriately triage calls, and provide information about the agency and our services
    • Greet and check in clients, provide and/or collect necessary documents, information and payments; schedule client appointments
    • Enter and maintain data about all front desk transactions
    • Enter and balance all front desk transactions
    • Maintain professional and welcoming atmosphere at reception and in the waiting room
    • Maintain agency staff and meeting calendars
    • Ensure compliance with agency policies and procedures
    • Perform administrative support tasks as necessary, such as copying, scanning, filing, etc.
    • Other duties as assigned
  • Desired Experience, Education, Skills, and Knowledge

    • Bilingual (English-Spanish) fluency
    • Two or more years of experience in a professional office environment
    • Familiarity with Microsoft Office programs and general comfort with a variety of office equipment and computer applications
    • Strong interpersonal and customer services skills
    • Attention to detail and accuracy of records
    • Excellent organizational and time management skills; ability to prioritize and multi-task
    • Comfort working with a diverse group of staff and clients

HOUSING CASE MANAGER

  • Position Sumamry

    Provide case management to clients who are in need of logistical and financial assistance in order to prevent homelessness (prevention) or to obtain housing (rapid rehousing).

  • General Statement of Duties

    • Conduct outreach, intake and assessment for clients in need of housing assistance
    • Carry a full caseload of individuals/families and establish/monitor action plans incorporating housing goals and establishing a support network
    • Provide and document ongoing case management services provided through office visits, telephone contact and home visits
    • Serve as client liaison and advocate with landlords and property management companies; conduct resident inspections
    • Provide education, living skills training and coordination of support services as needed
  • Desired Experience, Education, Skills, and Knowledge

    • Bachelor’s degree in social work or allied human services field; MSW preferred
    • 2+ years’ experience in intensive case management or related work
    • 2+ years’ experience in emergency housing services or related work
    • Strong time management skills with ability to balance multiple priorities simultaneously
    • Demonstrate ability to work with a diverse client base and to balance a challenging caseload; experience working with clients with physical disabilities, mental health issues or substance abuse issues preferred

CO-FACILITATORS (PART-TIME)

  • Position Summary

    Triangle Family Services seeks part-time co-facilitators for evening and weekend groups working with court-mandated batterers’ intervention and anger management programs.  Group facilitators work with participants to help them recognize, take responsibility for and end their abusive and controlling behaviors.

  • General Statement of Duties

    •  Conduct psycho-educational group sessions based on standardized curriculum.
    • Complete and submit group activity reports in a timely manner and in accordance with agency procedures.
    • Maintain accurate financial and case records for group participants; coordinate with full-time case manager(s) or program manager as necessary.
  • Desired Experience, Education, Skills, and Knowledge

    Group facilitators should be assertive, consistent and comfortable enforcing rules and managing conflict; should be empathetic yet no-nonsense.  Ideal candidates will have:

    • At least one year of experience or training in the domestic violence field
    • Experience facilitating group meetings or trainings
    • Excellent communication skills
    • Appreciation for diversity
    • Computer proficiency (word-processing and database use)

    We currently have openings for male and female facilitators as well as a need for fluency in Spanish.

Since 1937, Triangle Family Services (TFS) has served as the place to turn for innovation and solutions for families facing crisis. TFS accomplishes its mission of, “Building a Stronger Community by Strengthening the Family”, through its three core program areas including, Family Safety, Financial Stability and Mental Health. Serving more than 13,000 families annually, with a 90% success rate, and 86% of our client base living below the federal poverty level, TFS’ programs provide direct services to families and in most instances directly impact children from economically disadvantaged and/or abused homes. Families experiencing crisis seek TFS’ trained, accredited and credentialed staff that provide critical financial, mental health and abuse intervention services. As TFS’ experts delve deeper into each family’s case, it is often found that there is a need to provide them with a comprehensive suite of services, which enables our community to thrive and prosper.